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Promoting Excellence in Government

Process Mapping

Process Mapping

7 Hours

Oftentimes we think we know how work moves through a process; however, we often really only know our piece of the process. A process map makes a process visible by illustrating the flow of the work. It creates a common understanding of a process, allows for standard training and can assist with identifying areas of improvement.


Recommended: Introduction to Continuous Improvement

Course Offered

  • March 3, 2023 - March 30, 2023
  • June 2023, TBD

Learning Objectives

  • Understand the purpose and importance of process mapping
  • Define start and end points of a map
  • Standard process for mapping
  • Tips for facilitating a team through mapping

Course Delivery

Process Mapping is a combination of self-paced and live discussions in a virtual environment. You will have access to the 6 course modules to view at your own pace, with completion required prior to the virtual classroom discussion. You also have the opportunity for an optional one-on-one time with a course trainer to discuss the curriculum and application of information.

  • 3.5 hours self-paced videos + practice application
  • Kick-off session 1 hour
  • Module 1:Intro. to Process Mapping
  • Module 2:Scoping the Work
  • Module 3:Facilitating Mapping
  • Module 4:Creating the Map
  • Module 5:Analyzing the Map
  • Module 6:Next Steps
  • Virtual Discussion 2.5 hour