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Date started: |
Current Date: |
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Executive Sponsor: |
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Your Name: |
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Plan 1: Identify the problem or opportunity |
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Plan 4: Analysis |
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Check 7: Study the Results |
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Make the problem clear. Write a concise problem statement.
Why Change is Needed? Why are we doing this? Why is it important? What is the business case? What is the chief complaint? Pain point? Customer issue? What is the impact of the issue? What is the scope - start and end points? |
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What is the gap between the current state and future state? What is preventing achievement of the goal? What is the root cause of the problem? Use problem analysis tools: fishbone diagram, 5 whys, problem analysis tree, Pareto diagram, 7 quality control tools, etc. Present a picture of the problem. |
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Current |
Projected |
Actual |
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Steps in process |
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Lead Time (in hours or quarter hours) |
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# Defects |
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Customer Satisficed measure |
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Check 7: Check Results |
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What other results do you have? Include charts, graph or picture. Any $ saved? Staff time saved? Document how you calculated any savings. |
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Plan 2: Current State |
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What is happening now quantitatively? Qualitatively? What is the extent of the problem? Use facts data, dates, times. Be visual, use charts, graphs, process map. |
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Plan 5: Potential Solutions |
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Potential solutions or countermeasures. Brainstorm, evaluate, select.
How do we measure success? What will identify the potential solution worked or failed? |
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Act 8: Act on Lessons Learned, Adjust |
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Evaluate the results of your improvement. What went well? What didn't go so well? Did you achieve your goal? If yes, how will you put into standard work? What issues or remaining problems can you anticipate? What's your plan for ensuring solution benefits are maintained? How will you monitor? |
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Plan 3: Identify the goal and the gap |
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Do 6: Action Plan |
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What specific outcome is required? What is the goal? The aim? State specific targets in measurable or definable terms. |
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Action item: |
Assigned to: |
Due Date |
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