Centralized Protective Intake Process Kaizen

Date & Time: 
05/10/2010 (All day) to 05/14/2010 (All day)

This kaizen examined the current intake process for DHS.  The event will work from the beginning point of DHS receiving a call/contact (including after-hours referrals) from a reporter concerned about child or adult neglect or abuse to conclusion of the Intake process.  Following analysis of the current processes, a new standard process will be designed within the parameters of current rules and policies, standard work will be developed and documented.  The new process will be designed to meet the following goals and objectives, and at the end of the event the new process will be ready for implementation.

Supporting Materials
Program Area
Lean Enterprise
State Agency
Human Services, Department of
Fiscal Year
Lean, Kaizen

Printed from the Iowa Department of Management website on March 20, 2018 at 10:41am.