Centralized Protective Intake Process Kaizen
This kaizen examined the current intake process for DHS. The event will work from the beginning point of DHS receiving a call/contact (including after-hours referrals) from a reporter concerned about child or adult neglect or abuse to conclusion of the Intake process. Following analysis of the current processes, a new standard process will be designed within the parameters of current rules and policies, standard work will be developed and documented. The new process will be designed to meet the following goals and objectives, and at the end of the event the new process will be ready for implementation.
|Program Area|| |
|State Agency|| |
Human Services, Department of
|Fiscal Year|| |