ELIAS Help Deks/Level 1 Work Flow

Date & Time: 
08/25/2014 (All day) to 08/29/2014 (All day)

From the point a system issue is identified and comes into ELIAS Level 1 Help Desk to the point the issue is resolved by ELIAS Level 1 or sent on to others (including ELIAS Level 2): then from the point the decision/resolution is determined by or arrives back to ELIAS Level 1 and ELIAS Level 1 disseminates resolution.   This includes MPEP.

Supporting Materials
Program Area
Lean Enterprise
State Agency
Human Services, Department of
Fiscal Year
Lean, Kaizen

Printed from the Iowa Department of Management website on April 21, 2018 at 6:23am.