ICON Helpdesk Ticket System

Date & Time: 
11/15/2016 (All day) to 11/17/2016 (All day)
Description: 

Design a detailed description of a standardized ticketing system process that focuses on the time an issue is initiated to the DOC Help Desk to internal resolution and/or sending to ATG for external resolution.

Location: 
Supporting Materials
Program Area
Lean Enterprise
State Agency
Corrections, Department of
Fiscal Year
2017
Topic(s)
Lean, Design for Lean Sigma

Printed from the Iowa Department of Management website on April 29, 2017 at 10:25am.