Linn County Support Staff Kaizen

Date & Time: 
08/22/2011 (All day) to 08/25/2011 (All day)

This event focused on the following support duties:
- Mail from the point of receipt and collection to delivery or resolution.
- RREDS and Pending Applications from point a RRED or application is received by DHS to point assigned to a worker.
- Customer Service (front desk assistance and phones) from point of contact to correct hand-off or resolution.

Supporting Materials
Program Area
Lean Enterprise
State Agency
Human Services, Department of
Fiscal Year
Lean, Kaizen

Printed from the Iowa Department of Management website on April 26, 2018 at 2:17pm.