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Calculating a Running Total

Calculating a Running Total

This playbook walks a user through calculating a running total using the SoQL editor in the exploration canvas.  A running total is the sum total of values associated with the current and previous time periods.  A common use case for calculating a running total is to present a backlog over time.  The backlog would be the running total of the difference between the number of cases opened less the number closed for a specific time period.