Process Mapping
Process Mapping
Definition
Process mapping is a tool that creates a visual representation of steps, roles, decisions, delays and flow of a work in order to deliver a product or service.
Use When:
- Capturing current & new process information.
- Identifying responsibility of roles.
- Showing where work is handed-off between functions.
- Identifying Value Added & Non-Value Added activities
- Training on the process.
- Identifying waste in a process.
Instructions
Coaching Video