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Promoting Excellence in Government

Process Mapping

Process Mapping

Process Map


Process mapping is a tool that creates a visual representation of steps, roles, decisions, delays and flow of a work in order to deliver a product or service.

Use When:

  • Capturing current & new process information.
  • Identifying responsibility of roles.
  • Showing where work is handed-off between functions.
  • Identifying Value Added & Non-Value Added activities
  • Training on the process.
  • Identifying waste in a process.


How to Process Map

Coaching Video