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When Denver Mayor Michael Hancock took office in 2011, he inherited an $80 million budget shortfall and a government workforce that had been through multiple rounds of cuts and furloughs. Morale was low. He needed a way to drive greater efficiencies, cost savings and improved performance-and he had to do it in-house, on a shoe-string budget. Enter Peak Academy, the coaching and innovation program Mayor Hancock created to teach frontline city employees how to tackle small problems and deliver big results. In four years, Peak Academy trained 5,000 government staff in the fundamentals of lean manufacturing and other process management techniques. More than 2,000 employee-driven innovations later, the program had saved Denver an estimated $15 million. Source: Publisher