The era of performance measurement is beginning, and this book is a down-to-earth, not-wholly-reverent guide to this new management technique, answering the questions : What is it? What does all this jargon mean? Where do I start? How do I make it work for me? Unlike many management fads, performance measurement has proven its staying power, helping those in government to target resources to run their operations more efficiently and to deliver better services to the people who count on them. The second edition builds on the decade of experience in performance measurement and shares that experience with those just beginning to explore this management tool.

Source: Publisher