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Agency Performance Planning Guidebook

Agency Performance Planning Guidebook

Agency performance planning looks at the agency mission (the purpose or why the agency exists) and defines the operations (core functions and key services, products and/or activities) that are in place to achieve that mission. An effective performance plan identifies measures for each core function and for key services, products and/or activities and monitors how well the agency achieves performance targets. In essence, a performance plan is a snapshot of what the agency does and how well it does it. The plan also helps to pinpoint improvement opportunities and implement strategies to achieve better results. This guidebook is a resource for state agencies on how to build a performance plan.